.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.support-center{padding:15px;min-height:450px}
.support-center .panel-title{padding:8px 6px 14px}
.support-center .panel-title p{color:var(--muted);font-size:12px;margin:0}
.support-center a{color:var(--green)}
.support-tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:20px;overflow-x:auto}
.support-tabs a{padding:12px 14px;font-size:13px;border-bottom:2px solid transparent;white-space:nowrap;text-decoration:none;color:var(--ink);display:inline-flex;gap:7px;align-items:center}
.support-tabs a.active{border-color:#0b654a;font-weight:700;color:var(--green)}
.support-tabs .count{background:#d64545;color:#fff;border-radius:99px;font-size:10px;padding:2px 7px}
.help-search{display:flex;gap:8px;margin-bottom:12px}
.help-search input{flex:1;font-size:13px}
.help-chips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:18px}
.help-chips a{background:#f3f4f3;border-radius:99px;padding:6px 13px;font-size:11px;text-decoration:none}
.help-guide{border:1px solid var(--line);border-radius:9px;margin-bottom:9px;background:#fff}
.help-guide summary{cursor:pointer;padding:14px 16px;display:grid;gap:3px;list-style:none}
.help-guide summary b{font-size:14px;color:var(--green)}
.help-guide summary small{color:var(--muted);font-size:12px}
.help-guide ol{margin:0;padding:0 18px 16px 36px;font-size:13px;line-height:1.7}
.help-cat{display:inline-block;width:fit-content;background:#e9f6d9;color:var(--green);font-size:10px;font-weight:700;padding:3px 9px;border-radius:99px;letter-spacing:.3px}
.support-form{display:grid;gap:2px;max-width:720px}
.support-form textarea{font:inherit;font-size:13px;border:1px solid #e1e4e3;border-radius:7px;padding:11px 13px;resize:vertical;width:100%;box-sizing:border-box}
.support-form .form-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.support-form .primary{margin:8px 0 0;width:fit-content}
.support-table{overflow:auto;border:1px solid var(--line);border-radius:9px}
.support-table table{width:100%;font-size:12px;border-collapse:collapse}
.support-table th{text-align:left;font-size:10px;padding:12px 14px;color:#65725f;background:#fafbf7}
.support-table td{padding:13px 14px;border-top:1px solid var(--line);vertical-align:top}
.support-empty,.support-empty-cell{text-align:center;color:var(--muted);padding:28px 16px;font-size:13px}
.support-empty{display:grid;gap:8px;justify-items:center;border:1px dashed var(--line);border-radius:9px}
.support-empty b{color:var(--ink);font-size:15px}
.support-note{color:var(--muted);font-size:12px;margin:14px 0}
.support-sub{font-size:14px;margin:18px 0 10px;color:var(--green)}
.sup-status{display:inline-block;font-size:11px;font-weight:700;padding:4px 10px;border-radius:99px;background:#eef0ee;white-space:nowrap}
.sup-open,.sup-submitted{background:#e5effd;color:#1f4f9a}
.sup-in-progress,.sup-under-review{background:#fff3d6;color:#8a5a00}
.sup-awaiting-you,.sup-needs-information{background:#ffe3e0;color:#a32b20}
.sup-resolved,.sup-approved{background:#e0f5d2;color:#2c6d0f}
.sup-closed{background:#e9e9e9;color:#555}
.sup-rejected{background:#ffd9d6;color:#9c1f14}
.appeal-items{display:grid;gap:12px}
.appeal-item{border:1px solid var(--line);border-radius:9px;padding:15px}
.appeal-item-head{display:grid;gap:3px;margin-bottom:10px}
.appeal-item-head small{color:var(--muted)}
.appeal-open summary{cursor:pointer;display:inline-block;margin-bottom:10px;list-style:none}
.support-callout{background:#f7f8f4;border-left:3px solid #b6ed4d;border-radius:6px;padding:10px 14px;margin:10px 0;font-size:13px}
.support-callout p{margin:4px 0}
.support-callout small{color:var(--muted)}
.support-callout.action{background:#fff3d6;border-color:#efa800}
.support-callout.decision.approved{background:#e9f6d9;border-color:#4a9c22}
.support-callout.decision.rejected{background:#ffe9e6;border-color:#d64545}
.support-thread{max-width:820px}
.support-back{font-size:12px;text-decoration:none}
.thread-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;margin:12px 0}
.thread-head h2{font-size:20px;margin:4px 0 0}
.thread-head small{color:var(--muted);font-size:11px}
.appeal-progress{display:flex;gap:10px;list-style:none;padding:0;margin:14px 0;flex-wrap:wrap}
.appeal-progress li{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--muted);flex:1;min-width:130px;padding:10px 12px;border:1px solid var(--line);border-radius:8px}
.appeal-progress li span{width:22px;height:22px;border-radius:50%;background:#eef0ee;display:grid;place-items:center;font-size:11px;font-weight:700}
.appeal-progress li.done,.appeal-progress li.current{color:var(--green);border-color:#b6ed4d}
.appeal-progress li.done span,.appeal-progress li.current span{background:#b6ed4d}
.appeal-progress li.is-rejected{color:#9c1f14;border-color:#d64545}
.appeal-progress li.is-rejected span{background:#d64545;color:#fff}
.thread-messages{display:grid;gap:10px;margin:16px 0}
.thread-message{border:1px solid var(--line);border-radius:9px;padding:12px 15px;font-size:13px;line-height:1.6}
.thread-message.staff{background:#f4f9ec;border-color:#d8ebc0}
.thread-message.kind-status{background:#fafafa;font-size:12px;color:var(--muted)}
.thread-message p{margin:6px 0}
.thread-meta{display:flex;gap:10px;align-items:baseline;font-size:11px;flex-wrap:wrap}
.thread-meta em{font-style:normal;background:#fff3d6;padding:1px 8px;border-radius:99px;font-size:10px}
.thread-meta time{margin-left:auto;color:var(--muted)}
.attachment{display:inline-block;margin:4px 10px 0 0;font-size:12px}
.notice-bar{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px;font-size:12px}
.notice-list{list-style:none;margin:0;padding:0;border:1px solid var(--line);border-radius:9px}
.notice-list li+li{border-top:1px solid var(--line)}
.notice-list a{display:flex;justify-content:space-between;gap:14px;padding:13px 15px;text-decoration:none;font-size:13px}
.notice-list li.unread{background:#f4f9ec}
.notice-list time{color:var(--muted);font-size:11px;white-space:nowrap}
.support-admin .sup-detail{display:grid;gap:14px;padding:0 17px 17px}
.support-admin .admin-actions{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px}
.support-admin .admin-actions form{border:1px solid var(--line);border-radius:9px;padding:12px 14px}
.support-admin textarea{font:inherit;font-size:12px;border:1px solid #e1e4e3;border-radius:7px;padding:10px;width:100%;box-sizing:border-box}
.thread-message.internal{background:#fff8e1;border:1px dashed #efa800}
.internal-tag{background:#efa800;color:#fff;font-size:10px;padding:1px 8px;border-radius:99px}
.status.rejected:before{background:#d64545}
@media(max-width:700px){.support-form .form-row{grid-template-columns:1fr}.help-search{flex-wrap:wrap}}

/* Admin support workspace */
.support-admin{overflow:hidden;min-width:0}.support-admin-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:26px;border-bottom:1px solid #e2eadb;background:linear-gradient(110deg,#f2f8e8,#fff)}.support-eyebrow{font-size:10px;font-weight:800;letter-spacing:1.8px;color:#64814d}.support-admin-heading h2{font-size:27px;letter-spacing:-.7px;margin:8px 0;color:#123d2f}.support-admin-heading p{font-size:12px;line-height:1.7;color:#6b7865;margin:0}.support-workspace-badge{background:#0a4033;color:#dbf6b7;border-radius:8px;padding:10px 13px;font-size:11px;white-space:nowrap}.support-admin .support-filter-bar{padding:20px 24px;margin:0;background:#fff}.support-filter-bar form{display:grid!important;grid-template-columns:minmax(180px,2fr) repeat(3,minmax(120px,1fr)) auto;width:100%;gap:10px}.support-admin .support-filter-bar input,.support-admin .support-filter-bar select{width:100%;min-width:0;box-sizing:border-box;height:42px;margin:0;background:#fafcf7;border:1px solid #dce5d4;border-radius:8px;padding:10px 12px;font-size:12px}.support-admin .support-filter-bar button{height:42px;padding:10px 20px;background:#bbf64f;color:#173a2a;border:0;border-radius:8px;font-weight:700}.support-admin .control-table{margin:0 24px 24px;border:1px solid #e2e9dd;border-radius:10px;overflow:auto}.support-admin .control-table table{min-width:900px;width:100%}.support-admin .control-table th{background:#f5f8f0;font-size:10px;text-transform:uppercase;letter-spacing:.6px;padding:14px}.support-admin .control-table td{padding:19px 14px;vertical-align:middle;font-size:12px}.support-admin .control-table td:nth-child(3){max-width:250px;overflow-wrap:anywhere}.support-type{font-size:10px;background:#f0f3ec;padding:5px 9px;border-radius:6px;color:#66755a}.support-admin .support-open-button{display:inline-flex;align-items:center;justify-content:center;padding:9px 12px;border-radius:7px;background:#e9f4d9;color:#315826;font-weight:700;text-decoration:none;font-size:11px;white-space:nowrap}.support-open-button:hover{background:#d7edb6}.support-admin .control-empty{padding:50px 20px!important;text-align:center}.support-admin .control-empty b{color:#31513b;font-size:16px}.support-admin .control-empty p{font-size:12px;color:#7a8672}.support-admin>.control-toolbar{padding:20px 24px;margin:0;gap:15px}.support-admin>.control-toolbar h3{font-size:19px;line-height:1.5;margin:0;overflow-wrap:anywhere}.support-admin .sup-detail{padding:0 24px 24px;gap:18px}.support-admin .control-caption{margin:0;background:#f7f9f3;padding:16px;border:1px solid #e5eadf;border-radius:9px;font-size:12px;line-height:2;overflow-wrap:anywhere}.support-section-title{margin:0;font-size:14px;color:#254d36}.support-admin .thread-messages{margin:0;gap:12px}.support-admin .thread-message{padding:18px;border-radius:11px}.support-admin .thread-message p{overflow-wrap:anywhere}.support-admin .admin-actions form,.support-admin .support-form{background:#fafcf7;border:1px solid #e0e8d8;border-radius:11px;padding:20px;box-sizing:border-box}.support-admin .support-form{max-width:none;gap:16px}.support-admin label{display:flex;flex-direction:column;align-items:stretch;gap:8px;margin:0 0 12px;font-size:12px;font-weight:600}.support-admin label select,.support-admin label input,.support-admin label textarea{position:static;display:block;box-sizing:border-box;width:100%;min-width:0;margin:0;background:#fff;border:1px solid #d9e3d0;border-radius:7px;padding:11px 12px;font:inherit;font-weight:400;line-height:1.6}.support-admin label select{height:44px}.support-admin .support-form label{margin:0}.support-admin button{min-height:40px;border-radius:7px}.support-admin :is(a,button,input,select,textarea):focus-visible{outline:2px solid #398452;outline-offset:3px}.support-admin button:disabled{opacity:.5;cursor:not-allowed}
@media(max-width:1100px){.support-filter-bar form{grid-template-columns:repeat(2,minmax(0,1fr))}.support-filter-bar form>input[name=search]{grid-column:1/-1}}
@media(max-width:650px){.support-admin-heading{align-items:flex-start;flex-direction:column;padding:20px}.support-admin .support-filter-bar,.support-admin>.control-toolbar{padding:18px}.support-admin .control-table{margin:0 18px 18px}.support-admin .sup-detail{padding:0 18px 18px}.support-admin .admin-actions{grid-template-columns:minmax(0,1fr)}.support-admin .support-form{padding:16px}.support-admin>.control-toolbar{flex-wrap:wrap}.support-admin .thread-meta time{margin-left:0;width:100%}.support-filter-bar form{grid-template-columns:minmax(0,1fr)}}
.support-inbox-tabs{display:flex;gap:8px;flex-wrap:wrap;padding:18px 24px;border-bottom:1px solid #e2e9dc}.support-inbox-tabs a{display:flex;gap:9px;align-items:center;padding:10px 14px;border:1px solid #dfe7d7;border-radius:8px;color:#56704c;text-decoration:none;font-size:12px;font-weight:600}.support-inbox-tabs a.active{background:#103f30;color:#fff;border-color:#103f30}.support-inbox-tabs b{background:#bbf64f;color:#183a26;padding:2px 7px;border-radius:20px;font-size:10px}.sup-new{background:#dff2bd;color:#315d13}.sup-seen{background:#e6eff8;color:#3a6286}.sup-ignored{background:#eeeae4;color:#756950}.support-message-receipt{display:flex;align-items:center;gap:7px;flex-wrap:wrap;font-size:11px;color:#7a856f;margin:10px 0}.support-inbox-actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap;padding:14px;background:#f7faf2;border:1px solid #e2e9db;border-radius:9px}.support-inbox-actions button{font-size:11px;padding:9px 12px}.support-inbox-actions small{width:100%;font-size:11px;line-height:1.6;color:#78856c}.support-sender-email{display:block;font-size:10px;color:#7c8774;margin-top:5px}

/* Help & Appeals restyle */
.support-center{padding:24px 26px 30px;border-radius:16px}
.support-center .panel-title{padding:0 0 18px}
.support-center .panel-title h3{font-size:22px;letter-spacing:-.5px;color:#123d2f;margin:0 0 4px}
.support-tabs{display:flex;gap:6px;padding:5px;margin:0 0 24px;background:#f1f4ec;border:1px solid #e2e9db;border-radius:12px;width:fit-content;max-width:100%}
.support-tabs a{padding:9px 16px;border:0;border-radius:9px;color:#4f6a56;font-weight:600;transition:background .15s,color .15s}
.support-tabs a:hover{background:#e6eedb;color:#123d2f}
.support-tabs a.active{background:#0a4033;color:#fff;box-shadow:0 2px 6px #0a403340}
.support-tabs .count{background:#bbf64f;color:#173a2a;font-weight:800}
.help-search{padding:18px;background:linear-gradient(110deg,#f2f8e8,#fff);border:1px solid #e2eadb;border-radius:14px;margin-bottom:14px}
.help-search input{height:46px;border-radius:10px;border-color:#d9e3d0;padding-left:16px}
.help-search .primary,.help-search .soft{height:46px;display:inline-flex;align-items:center;padding:0 22px;border-radius:10px;font-weight:700}
.help-chips{margin-bottom:22px}
.help-chips a{background:#fff;border:1px solid #dfe7d7;color:#4f6a56;font-weight:600;padding:7px 15px;transition:all .15s}
.help-chips a:hover{background:#0a4033;border-color:#0a4033;color:#fff}
.help-guide{border-color:#e2e9dc;border-radius:12px;margin-bottom:10px;transition:box-shadow .15s,border-color .15s}
.help-guide:hover{border-color:#cfe0bf;box-shadow:0 4px 14px #1a3a2a14}
.help-guide[open]{border-color:#b6ed4d;box-shadow:0 4px 16px #1a3a2a14}
.help-guide summary{padding:16px 48px 16px 18px;position:relative;gap:5px}
.help-guide summary::after{content:'+';position:absolute;right:18px;top:50%;transform:translateY(-50%);width:26px;height:26px;border-radius:50%;background:#eef4e4;color:#0a4033;display:grid;place-items:center;font-size:17px;font-weight:700}
.help-guide[open] summary::after{content:'–';background:#bbf64f}
.help-guide summary b{font-size:15px;color:#123d2f}
.help-guide ol{margin:0 18px 18px;padding:14px 18px 2px 40px;background:#f7faf2;border-radius:10px;list-style:decimal}
.help-guide ol li{padding:3px 0 3px 4px}
.help-guide ol li::marker{color:#0a4033;font-weight:800}
.help-cat{background:#dff2bd;color:#315d13}
.support-form{background:#fafcf7;border:1px solid #e2eadb;border-radius:14px;padding:24px;gap:6px}
.support-form label{display:grid;gap:7px;font-size:12px;font-weight:600;color:#254d36;margin-bottom:10px}
.support-form input:not([type=file]),.support-form select,.support-form textarea{width:100%;box-sizing:border-box;border:1px solid #d9e3d0;border-radius:9px;padding:11px 13px;background:#fff;font-weight:400;color:#142132}
.support-form input[type=file]{border:1px dashed #cbd9bd;border-radius:9px;padding:14px;background:#fff;width:100%;box-sizing:border-box}
.support-table{border-color:#e2e9dc;border-radius:12px}
.support-table th{text-transform:uppercase;letter-spacing:.6px;background:#f5f8f0;padding:14px}
.support-table tbody tr:hover{background:#fafcf6}
.support-table td a b{color:#0a4033}
.sup-status{font-size:11px;padding:5px 11px}
.appeal-item{border-color:#e2e9dc;border-radius:13px;padding:18px;background:#fff;box-shadow:0 2px 8px #1a3a2a0d}
.appeal-item-head b{font-size:15px;color:#123d2f}
.appeal-open summary.primary{padding:10px 16px;border-radius:9px;font-weight:700}
.support-sub{font-size:15px;margin:26px 0 12px;color:#123d2f;display:flex;align-items:center;gap:10px}
.support-sub::before{content:'';width:4px;height:16px;background:#bbf64f;border-radius:2px}
.support-callout{background:#f7faf2;border-left-color:#8fd13b;border-radius:9px;padding:12px 16px}
.support-empty{background:#fafcf7;border-color:#d9e3d0;border-radius:13px;padding:36px 20px}
.notice-bar{padding:0 2px 6px}
.notice-list{border-color:#e2e9dc;border-radius:12px;overflow:hidden}
.notice-list a:hover{background:#fafcf6}
.notice-list li.unread{background:#f2f9e6;box-shadow:inset 3px 0 #8fd13b}
.thread-message{border-radius:12px;padding:14px 17px}
.appeal-progress li{border-radius:10px}
@media(max-width:700px){.support-center{padding:16px}.support-tabs{width:100%}.support-form{padding:16px}.help-search{padding:12px}}