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Help & Appeals
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Help & Appeals
Get assistance, report problems and challenge decisions about your ads or accounts.
PoliciesAdvertising policies overviewWhat is and is not allowed in ads.
- Ads must be honest, clearly describe the offer and respect people’s privacy.
- Sensitive and discriminatory targeting is not allowed.
- Ads that break policy are rejected with a reason you can read and appeal.
PoliciesMy ad was rejectedRead the reason, fix the issue and request another review.
- Open Help & Appeals and go to Ad & account appeals.
- Read the rejection reason shown for the ad.
- Explain what you changed or why the decision was wrong, and attach a corrected creative if you have one.
- Submit the appeal and follow it from Submitted to a written decision.
PoliciesMy account was restrictedHow to challenge an account decision.
- Open Ad & account appeals to see the restriction and its reason.
- Describe what happened and add any evidence that supports you.
- Support may ask for more information; you will be notified when they do.
Can’t find what you need? Contact support.
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Audience consentPeople control their data.
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Sensitive targeting restrictedWe prohibit discriminatory targeting.
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Ad transparency librarySee active ads and basic info.
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Role-based permissionsManage team access securely.
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Change historySee edits and account activity.
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Support ticketsGet help from our team.